POLICIES
PRODUCT CARE:
HEY GIRL. WHILST WE WANT YOUR BAGS TO LAST, THEY ARE HAND MADE, SO PLEASE TREAT THEM WITH LOTS OF LOVE AND CARE, WE WANT THEM TO LAST AS LONG AS POSSIBLE FOR YOU , SO YOU CAN KEEP LOOKING AMAZING!
THANKYOU SO MUCH FOR PURCHASING FROM US!!
POSTAGE INFORMATION & POLICY:
ALL ITEMS ARE SENT VIA ROYAL MAIL.
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COLLECTION - FROM OLDHAM AREA, PLEASE CONFIRM TIME AND DATE OF COLLECTION VIA WHATSAPP 0161 400 7985 / CONTACT US ON OUR SOCIALS.
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TRACKED 24 - NEXT DAY DELIVERY BUT ROYAL MAIL PROMISES 1-2 BUSINESS DAYS UPON BUSY PERIODS. (DOESN'T INCLUDE WEEKENDS) ALSO NEXT DAY APPLIES TO ORDERS ORDERED BEFORE 3PM.
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TRACKED 48 - AIMS FOR 2 BUSINESS DAYS BUT CAN BE UP TO 3 BUSINESS DAYS IN BUSY PERIODS. (DOESN'T INCLUDE WEEKENDS)
PLEASE NOTE WE ARE NOT LIABLE FOR ANY PARCELS THAT GO MISSING ONCE SENT. EVERYTHING IS TRACKED AND EVERY PARCEL WILL BE ISSUED WITH A TRACKING NUMBER. CONTACT ROYAL MAIL IN REGARDS TO ANY MISSING ORDERS. PARCELS ARE COVERED UP TO £100.
FOR INTERNATIONAL ITEMS CUSTOM CHARGES AREN'T COVERED BY OURSELVES AND THE BUYER IS LIABLE.
RETURN POLICY:
HOPEFULLY YOU LOVE YOUR PURCHASE! BUT IF NOT... DON'T WORRY!
YOU CAN RETURN YOUR ITEMS AS LONG AS:
-THEY HAVEN'T BEEN WORN (ONLY TRIED ON)
-RETAIN THE TAGS
-NOT STAINED OR MARKED/DEFECTED.
IN ORDER TO RETURN AN ITEM PLEASE WHATSAPP 0161 400 7985 OR ELLIE@ETHEREAELL.COM WHERE A RETURN FORM WILL BE ISSUED TO YOU. PLEASE RETURN THE ITEM WITH THE FORM IN WITHIN 14 DAYS OF PURCHASING THE ITEM.
PLEASE NOTE WE DO NOT CURRENTLY COVER THE COST OF RETURN POSTAGE.
PRIVACY POLICY
WE HERE AT ETHEREAELL ADHERE TO STRICT GDPR REGULATIONS TO PROTECT OUR CUSTOMERS' PRIVATE INFORMATION.